Casino Plu Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Casino Plu's Privacy Policy. This document explains how Casino Plu ("we," "us," or "our") handles the personal information of everyone who registers or interacts with our platform at casinoplu.com.

We understand that for Filipino players, handing over personal data to an online platform requires trust. We don't take that lightly. Casino Plu only collects what we genuinely need, uses it for clearly defined purposes, and stores it securely. We comply with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

By registering and using Casino Plu, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, our support team is available 24/7.

2. Who We Are

Casino Plu is an online gaming platform operated for players in the Philippines. For the purposes of this Privacy Policy, Casino Plu is the data controller — meaning we are the entity that determines how and why your personal data is processed.

Our Data Protection Officer (DPO) oversees compliance with the Data Privacy Act of 2012 and can be reached through our support email at any time. If you have a privacy-related concern that our standard support process has not resolved, you have the right to escalate it to the National Privacy Commission of the Philippines.

3. What Personal Data We Collect

Casino Plu collects only the personal information necessary to provide you with a safe, legal, and enjoyable gaming experience. The categories of data we may collect include:

3.1 Registration Data

• Full legal name
• Date of birth (to verify you are at least 21 years old)
• Valid Philippine mobile number
• Email address
• Username and encrypted password

3.2 Identity Verification Data (KYC)

• Government-issued ID (e.g., PhilSys National ID, driver's licence, passport, UMID)
• Selfie or photo for identity matching, where required
• Proof of address, where applicable

3.3 Payment & Financial Data

• GCash or Maya account number linked to your profile
• Bank account details for InstaPay / PESONet withdrawals
• Transaction history (deposits, withdrawals, bet history)

3.4 Technical & Usage Data

• IP address and approximate location (country/region level)
• Device type, operating system, and browser version
• Pages visited, session duration, and features used
• Login timestamps and session activity logs

3.5 Communication Data

• Content of messages sent to our support team
• Email correspondence and live chat transcripts
• Survey responses and feedback you voluntarily provide

4. How We Collect Your Data

Casino Plu collects your personal data through the following channels:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion on Casino Plu.
• Automatically — through cookies, log files, and tracking technologies when you browse and use the Casino Plu platform.
• From payment processors — transaction confirmations and status updates from GCash, Maya, and banking partners when you deposit or withdraw funds.
• From identity verification providers — confirmation of ID document authenticity from our KYC service providers where applicable.

We do not purchase personal data from third-party data brokers or marketing lists.

5. Why We Use Your Personal Data

Casino Plu uses the personal data we collect for the following specific purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, Casino Plu processes your personal data on the following legal grounds:

• Contract performance — Processing is necessary to provide the gaming services you signed up for, including account management and payment processing.
• Legal obligation — Casino Plu is required by law to verify player identities, conduct AML checks, and maintain transaction records for regulatory compliance.
• Legitimate interests — Casino Plu has a legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided these interests do not override your fundamental rights.
• Consent — Where processing is not covered by the above (e.g., sending marketing emails), we will ask for your explicit consent and you may withdraw it at any time without affecting your account status.

7. Sharing Your Personal Data

Casino Plu does not sell, rent, or trade your personal information to third parties. We share data only in the following limited and necessary circumstances:

7.1 Service Providers

We work with trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (GCash, Maya, BDO, BPI, UnionBank), KYC verification providers, cloud hosting services, and customer support platform operators. All such providers are required to maintain appropriate security standards and use your data only for the purposes we specify.

7.2 Legal and Regulatory Requirements

Casino Plu may disclose your personal data to government agencies, regulators, law enforcement bodies, or courts of competent jurisdiction in the Philippines when required to do so by law — for example, in response to an AML investigation, a court order, or a lawful request from the National Privacy Commission.

7.3 Business Transfers

In the event that Casino Plu undergoes a merger, acquisition, or asset sale, player data may form part of the transferred assets. We will notify affected players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.

8. How Long We Keep Your Data

Casino Plu retains personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Specific retention periods include:

• Active account data — retained for the duration of your Casino Plu account plus a minimum of five (5) years following account closure, as required for AML and regulatory compliance.
• KYC and identity documents — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction records — retained for a minimum of five (5) years in accordance with Philippine financial record-keeping requirements.
• Support communications — retained for up to three (3) years from the date of the interaction.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for audit purposes.

When personal data is no longer required, Casino Plu securely deletes or anonymises it so it can no longer be linked back to you.

9. Security Measures

Casino Plu takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risks involved. These include:

• SSL/TLS encryption — all data transmitted between your device and Casino Plu is encrypted in transit using SSL/TLS protocols.
• Encrypted password storage — your account password is hashed and never stored in plain text.
• Access controls — only authorised Casino Plu staff with a specific operational need can access personal player data, and all access is logged.
• Regular security audits — Casino Plu conducts periodic security reviews and vulnerability assessments of our platform.
• Two-factor authentication (2FA) — available to all players to add an additional layer of security to your account login.
• Fraud detection systems — automated monitoring flags unusual account activity for review.

While Casino Plu takes reasonable precautions, no online platform can guarantee absolute security. If you suspect unauthorised access to your account, please contact our support team immediately.

10. Cookies and Tracking Technologies

Casino Plu uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Here's a plain-language breakdown of the cookie types we use:

10.1 Strictly Necessary Cookies

These are essential for the platform to function. They keep you logged in during your session, remember your preferences, and enable core features like the game lobby and cashier. You cannot opt out of these without impacting how the site works.

10.2 Analytics Cookies

We use analytics tools to understand how players navigate Casino Plu — which pages are visited most, where players drop off, and how features are used. This data is aggregated and helps us improve the platform. You can opt out of analytics tracking through your browser settings or our cookie preference tool.

10.3 Functional Cookies

These remember your preferences such as language settings, last-visited game categories, and display options so you don't have to reset them every session.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of Casino Plu.

11. Marketing Communications

Casino Plu will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or through your account settings.

Marketing communications from Casino Plu may include information about new games, bonuses, promotions, and platform updates. Each message will include a clear and easy way to unsubscribe. You can also update your communication preferences at any time through your Casino Plu account settings, or by contacting our support team.

Opting out of marketing communications does not affect your ability to use Casino Plu or receive transactional messages related to your account (e.g., deposit confirmations, withdrawal notifications, KYC requests).

12. Your Data Rights

Under the Philippine Data Privacy Act of 2012, registered Casino Plu players have the following rights regarding their personal data:

To exercise any of these rights, contact our support team at support@casinoplu.com. We will respond within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

13. Minors and Age Restriction

Casino Plu is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that personal data has been provided by an underage individual, we will immediately delete that data and close the associated account.

If you believe a minor has registered on Casino Plu, please contact us immediately so we can take appropriate action. We take the protection of minors very seriously and conduct periodic age verification checks on active accounts.

14. Cross-Border Data Transfers

Some of Casino Plu's service providers — including cloud hosting services and KYC verification platforms — may process data in countries outside the Philippines. When this occurs, Casino Plu ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by Philippine law.

These safeguards include contractual data processing agreements, standard contractual clauses, and — where available — adequacy decisions by the National Privacy Commission. Casino Plu will not transfer your data to jurisdictions that do not offer adequate data protection without your explicit consent.

15. Changes to This Privacy Policy

Casino Plu may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a notice on the Casino Plu platform at least seven (7) days before the changes take effect.

The updated Privacy Policy and its effective date will always be available on this page. We recommend checking it periodically. Your continued use of Casino Plu after any changes take effect constitutes your acceptance of the updated policy.

16. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Casino Plu handles your personal data, please reach out to us:

• Email: support@casinoplu.com — available 24/7
• Data Protection Officer: Contact via the same email address with "Privacy / DPO Request" in the subject line
• Platform: Use the live chat feature on casinoplu.com for immediate assistance

We will acknowledge your privacy-related request within 3 business days and aim to resolve all requests within 15 business days. For unresolved complaints, you may escalate to the National Privacy Commission of the Philippines.